FAQ’s

No, not necessarily, especially if there is access-no locked gates, and no vicious dogs or other creatures, and if the job is fairly straightforward-the experienced estimators are very capable and generally know exactly what to look for. Simply fill in the customer contact form, being specific about what you need done (or call us if you prefer), and an estimator will drive by and take a look at the trees and leave you a free, written estimate.

In our primary areas, Montgomery County and most of DC, and upper/Northern Prince George’s, usually well within a week, sometimes same day. But that depends on your flexibility, availability, and of course our work load at the time. But our estimators are usually in and out of the same neighborhoods several times a week, so generally not to long. Unless there is a compelling need, we try to avoid rush hours when running estimates. For those customers with limited flexibility/availability or who are in a rush, a drive by usually is best.

Once you sign, most standard jobs can be done within two business weeks, sometimes in just a day or so, depending on our work load, size of the job, and other factors. All jobs are performed weather permitting. We strive to start and complete jobs in a timely fashion, however bad weather, periods of sustained storms or storm damage can delay a job. We can rush jobs if need be, and if you are in a particular hurry. Of course emergency work takes precedence and we will usually be on site for an emergency situation within a couple of hours.

Usually not-but many customers at least like to be there at the start-but it’s generally not necessary. The estimator will always brief the crew in detail about the job, and will give them a written copy of the work order. The estimator will frequently stop by a job to check on progress, and/or the crew will call him or the customer with any questions.

It’s all noted in writing, on the contract that brush, debris and rakings  resulting from a pruning or removal are hauled- except for stump grindings, if applicable which incur an extra charge; we can leave the wood for you in fireplace lengths, or haul-your choice.

Yes! Although we feel that our prices are very competitive with other licensed, certified and insured companies and we offer regular promotions, discounts, and coupons, some months of the year are less busy than others and warrant an automatic discount. Winter is generally slow, and to keep our crews busy, you can get a great deal on tree work. If you have an existing proposal, simply call us to renegotiate it, and if you want to receive an estimate, you can be assured of steeply discounted pricing.

Winter is an excellent time to prune, and we work all year-round. Our highly experienced crews can easily discern deadwood from a live defoliated limb. Call us to set up winter work-it’s a win-win situation-you receive substantial discounts, quicker turnaround, and our crews stay busy.

Yes, absolutely! We respond almost immediately to imminent hazards and/or trees or large limbs fallen on homes or other structures. Call us at 301-681-5800 or 202-387-8733 for rapid response. Don’t use e-mail in an emergency! We are available 24/7 and can usually mobilize a crew within a few hours to stabilize a condition. We also work with all insurance companies.

Yes, no problem. Many municipalities require permits for tree removal. DC, for example requires permits for tree removal over 55” circumference (18” diameter), with a few exceptions. As certified arborists we can sign off on the DC Special Tree Application. Check your municipality for their requirements. The ultimate responsibility for a permit is the customers, but we will advise and assist where we can.

Yes, we are an accredited member and have an A+ rating with the BBB

OSHA is the Occupational Safety and Health Administration, a federal agency in charge of enforcement of safety and health legislation. Takoma Tree adheres to and follows all OSHA regulations as applicable to arboricultural practices.

Look for a company that indicates they adhere to ANSI and OSHA protocols and standards, as well as those of the leading arboricultural organizations, ISA, TCIA, and locally MAA.  Check references, ask colleagues or friends for recommendations, ask the estimator or staff questions and see how you feel about them; do they seem professional? Knowledgeable? How long have they been in business? Is the estimate in writing with contact numbers, e-mail, licensing and certification information noted on the proposal? Do they advertise topping or other unacceptable practices? Check The BBB and governmental agencies-Division of Consumer Affairs for example. Trust your gut.

Insurance is a must, and also the law in this business, one of the top 10 riskiest and dangerous avocations in the United States. Make sure the insurance covers tree operations-after all most certificates look very similar. Always have the insurance agent fax or e-mail you a copy of the insurance- it doesn’t mean much if the contractor shows you a certificate of insurance- it could be expired, and/or not cover tree work. And follow up with a very specifically worded e-mail to the insurance agent asking if tree operations are indeed covered-that way you have it in writing.

Damage to any property, public utilities and passersby. Takoma Tree Experts, LLC. carries liability up to $2,000,000.00. We’ll be glad to have our insurance agent send, fax or e-mail you a certificate of insurance upon request.